We pride ourselves on taking care of our customers’ needs as best we can. They leave happy with their purchases, and we strive for the best in customer service. Read some praise from a few of our happy clients. Visit us in the North Hill Shopping Centre.
Would you like to share your experience with us? Use the e-form on this page to let us know!
Staff is so fully educated on fitting and understand woman's issues.
I've only ever had positive experiences with each of the staff (I've been served by 4 of them now), and they are all extremely knowledgeable, helpful and friendly.
Only place I'll go
Would Highly Recommend
I have been to many women's intimate apparel stores. A few more common ones are She, service was ok, Commitments, again ok service and BraTopia where the service was great, but they did not have what I was looking for. I have been looking for a corset to go under my wedding gown, plus size, and the city of Calgary seemed to be bereft of suitable options. Crimson Lingerie had a larger selection than most, but it was the sales woman who was incredibly knowledgable, efficient and a huge help that made me purchase from Crimson. The woman's name is Lyndelle, and she is one of the BEST retail customer service personal I have ever encountered. She was honest, thorough and made certain I had what I was looking for and not once did I feel pressured to buy.
I will definitely be going back to look for wedding night apparel! I would highly recommend this store!
Courteous and Professional
I was looking to find a strapless bra or bustier to wear with a bridesmaid's dress, and I had been rather discouraged by my experiences at other lingerie stores in town. I walked into Crimson and the young lady helping me immediately put me at ease. I had been sized at two previous places, and she helped clear up that one store (SHE Apparel) sized me properly, and one (Knickers n' Lace) did not. She was courteous, professional, and helped me find a bra that didn't just fit, but also helped enhance my bust in the dress, and would be concealed under the dress' low back.
I was so impressed I bought a few extra things I wasn't anticipating, a good sports bra (La Senza and La Vie En Rose just don't get it when you're an E cup!) and some cute underwear. I highly recommend skipping other places in town and just starting here.
Another advantage of Crimson is that their store hours are fantastic. Since they're in a mall they maintain the mall hours, unlike other places that are only open one evening a week and not necessarily on weekends.
Amazing service. Sandra was about to leave for the day, but stayed late to help out my elderly mother. She was so kind and patient with her, and she knows her products and sizing so well, a true professional.
Highly recommend for a professional bra fitting and top quality lingerie.
The trick to shopping here is not to shop. Let the staff help you. Sandra is my go-to lady. She has the most professional style and eye for sizing.
From undergarments, exercise support wear, slips, matching sets, lingerie, pyjamas, accessories, care and cleaning, and storage for your undergarments.
I wear a size that is difficult to find at a department or retail store from commercial brands, and Crimson has always had something attractive that is comfortable and fits perfectly. Sometimes too much choice! Not all styles from all manufacturers fit my shape, and that's acceptable because there is always something else to try on. Not all suggestions work for me, but I decline what I don't like.
If they don't have your size of a desired style in stock, they will try to bring it in for you if their supplier have it available - you don't have to purchase it before it arrives either. A great customer service touch.
I never feel pressured to purchase, and they are happy to write down the style for you to come back, and I believe they keep track of your choices in their system. If not, Sandra has quite a memory!
I have special ordered garments when the size I wanted was not in stock. They arrive in a timely fashion. Not living in Calgary, they always let me know and hold them for my next visit to the city.
My last undergarment was beautiful, and surprisingly less than $80! Prices do range into the upper 100's, but it all depends what you are interested in. My sports support undergarment was not inexpensive, however, it does have a job to do, and I expect it to last for many years.
I’ll Go Back For Sure
Fitter seemed very knowledgeable and was really listening to what I was looking for. It showed in the suggestions she made and the advice she gave. She also was aware that some people may need privacy and was very tactful. In the end she was unable to find the perfect match, but found something close. I really liked the fact that she said so and explained what the various options and compromises were, including not buying today. Time was an issue for me so I made a purchase and the bra is still performing well after a year and a half. It's pricey, but I find that all lingeries with decent bras are, perhaps because they carry such a wide range of sizes. It was a good experience. I'll go back for sure.
Phenomenal Service & Proper Fit
Was just in this store, even if I hadn't found something I was looking for the customer service is phenomenal!! The pricing for a good bra with a proper fit is amazing and won't break the bank. I will be back and recommend to others.
Thank you very much!!!
Only Place to Shop for Bras
The staff is amazing, very friendly and incredibly helpful. I won't be bra shopping anywhere else.
Everything a Woman Needs
This store has all that we women need. The personnel were so friendly. And helped me a lot. Even the owner was so nice. I loved all what I got there, but I think my husband liked more.
Thank You, Professional Bra Fitters
Personal attention from professional bra and lingerie fitters. A properly fit bra made me look 10 lbs. thinner instantly! And improved my posture! THANK YOU!
Awesome Bras & Service
This is the only place I will buy a bra! Sandra is awesome!